Introduction
bold-modem ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bold-modem.com or use our garden care services.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
Information You Provide
- Contact Information: Name, email address, postal address, and any other information you provide when filling out forms on our website or contacting us.
- Service Requests: Details about the garden services you request, including property information and specific requirements.
- Communications: Records of correspondence if you contact us.
Information We Collect Automatically
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Usage Data: Information about how you use our website, including pages visited and time spent on pages.
- Cookie Data: We use cookies and similar technologies to collect this information. See our Cookies Policy for more details.
How We Use Your Information
We use information held about you in the following ways:
- To provide and manage the garden care services you request
- To communicate with you about your enquiries and bookings
- To send you service-related notifications
- To improve our website and services
- To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary for the performance of a contract with you (e.g., providing requested services)
- Legitimate Interests: Processing necessary for our legitimate interests (e.g., improving our services) where those interests are not overridden by your rights
- Consent: Where you have given consent to the processing (e.g., marketing communications)
- Legal Obligation: Processing necessary for compliance with a legal obligation
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Professional advisers including lawyers, accountants, and insurers
- Government bodies and law enforcement agencies where required by law
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain customer data for 6 years after our last interaction with you.
Your Rights
Under data protection law, you have rights including:
- Right of Access: You can request a copy of your personal data
- Right to Rectification: You can ask us to correct inaccurate data
- Right to Erasure: You can ask us to delete your data in certain circumstances
- Right to Restrict Processing: You can ask us to limit how we use your data
- Right to Data Portability: You can ask us to transfer your data to another organisation
- Right to Object: You can object to certain types of processing
To exercise any of these rights, please contact us at [email protected].
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
bold-modem
47 Greenfield Lane
Hampstead, London NW3 4BT
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.